Our Team


Amy Conwell, Case Manager, LICSW

Amy Conwell is a Licensed Independent Clinical Social Worker (LICSW). She holds a B.A. from Clark University and a M.S.W. from Boston University.

Amy has many years of experience working as a social worker in different mental health settings. She has worked extensively with the geriatric population and also in the adoption field.


Kathie Fair-Chandley, Director - Case Management

Kathie Fair Chandley has a BA in English from the College of the Holy Cross and a Masters Degree in Counseling from Framingham State University.

Kathie worked in the insurance industry for twenty-six years and volunteered at the Natick Service Council for many years. She also served on NSC's Board of Directors from 2002-2009 (as Secretary and Vice-President). In 2009, Kathie joined the Natick Service Council staff as a Case Manager.

Devin Giles

Devin Giles, Coordinator - Food Pantry

Devin is responsible for coordinating and accepting the deliveries from Lovin' Spoonfuls, our food rescue program. Fresh and perishable foods that are close to expiring are rescued from grocery stores and farms and delivered to NSC daily.

Devin is an avid sports fan and loves to talk about his favorite players with the NSC team and volunteers.

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Ali Griffin, Director - Food Pantry and Mobile Market

As the Food Pantry Director, Ali brings efficiency and organization to the Pantry and Mobile Market Programs. Cultivating vendor relationships, she works on a weekly basis ordering food and provisions to ensure the pantry is stocked with a variety of nutritious foods and self-care items for individuals and families.

Ali comes to us after 3 years at South Middlesex Opportunity Council where she oversaw the inventory and supplies for a network of recovery homes in the Framingham area.

Kelsey Hampton

Kelsey Hampton, Director - Community Engagement

Kelsey is responsible for coordinating volunteer activities across all programs of the Natick Service Council. She also works throughout the community of Natick ensuring our neighbors know about our programs and services.

Kelsey is a graduate from Providence College, and had previously worked as an Income Development Assistant the American Cancer Society, as well as coaching for a competitive cheerleading program. Kelsey currently volunteers on special events committees at Family Promise MetroWest, and values the generous spirit that the community of Natick has. She lives in Natick with her husband and young daughters.

Frank Kobbs

Frank Kobbs, Manager - Food Pantry

Frank oversees and coordinates daily food pantry operations including food deliveries from Lovin’ Spoonfuls and other food donations. He is a jack of all trades and helps things run smoothly for our pantry users.

Frank is a graduate of Boston College and a long-time Natick resident. He is also an active volunteer at the Senior Center and Morse Institute Library.

Kellie Mercurio

Kellie Mercurio, Program Manager

Kellie is responsible for coordinating and supporting Natick Service Council's key programs and services. Since moving to Natick in 2008, she has been involved with many non-profit boards and is passionate about coaching youth sports. Kellie lives in Natick with her husband and 2 children.


Tina Noonan, Director - Development and Outreach

Tina Noonan shares over 25 years of experience in fundraising and marketing with a variety of nonprofit and for profit organizations. As a philanthropic guide for nonprofit organizations, she brings expertise in cultivating relationships and donor development, organizational and events logistics, as well as marketing vision and creativity.

Tina was born and raised in Natick and after exploring other U.S. cities, she came back to reside in the town she loves with her husband Shaun and pooch Livvie. She is a graduate of University of New Hampshire and spent her early career in the hospitality industry. Tina looks forward to bringing her fundraising, marketing and creative know-how back to the town and community that has given her so much throughout her life.


Karyn Rosen, Employment Specialist

With a diverse career in high tech marketing, career coaching, and higher education and a Bachelor of Science and Master of Education from Salem State University, Karyn brings an array of skills to her role as Employment Specialist. Prior to a recent brief retirement, she was Assistant Dean, Experiential Learning & Academic Advising, Khoury College of Computer Science, Northeastern University for twelve years. 

A longtime resident of Natick, it was during her retirement that she started volunteering at the Natick Service Council (NSC) in a variety of capacities, including the Brack Center for Career Development. Karyn came on board in June 2023 as NSC's Employment  Specialist.  She is available to help Natick residents with their job search including but not limited to resume creation and editing, interview prep, networking, reentering the workforce and more.

Daniel Shea

Daniel Shea, Executive Director

Dan Shea was appointed as the new Executive Director in July 2020. Dan comes to NSC after 38 years in Corporate America at IBM and Arrow Electronics. Dan has been a part of the Natick community for more than 20 years and looks forward to serving our community.

Dan has been involved with the Natick Rotary Club, working events like the Tour de Natick and Natick Days. He has a BS in Computer Science from the University of Scranton.

Gayle Soma

Gayle Soma, Case Manager and Administrative Assistant

Inspired by her mom, Terri Crespi and her two sons, Mark and Joseph, who were regular volunteers, Gayle joined the NSC team during the summer of 2017 with a desire to help others and contribute to the community where she has lived and raised her family for over 45 years.

Prior to NSC, Gayle worked as an elementary teacher specializing in literacy. Gayle holds a Masters’ Degree in Elementary Education. Gayle's strong administrative background stems from over 10 years in the legal field as a Paralegal. Gayle finds great joy in being a mom and helping others. In her free time, Gayle enjoys spending time with family, friends and her two yellow Labradors.


Brodie Thomas, Head of Finance

Brodie is responsible for overseeing the financial operations of the Natick Service Council. These duties include cash management, financial reporting to the board, and assisting in the annual audit.  

Brodie holds a BS in Accounting from Champlain College in Vermont.  She comes to us with over 15 years of accounting experience that ranges from public sector to non-profit organizations.  Brodie has lived in Natick since 2009 with her husband and two children.  

Rachel Vingsness, Director - Programs and Operations

As the Director of Programs and Operations, Rachel is responsible for leading the Brack Center and Harriet's Closet offerings in addition to overseeing Natick Service Council’s other core services and internal operations.  She previously spent 15 years in corporate human resources in addition to being a Volunteer and Board Member of various nonprofit organizations.

Rachel is a Natick resident and can often be spotted at the farmers market, hiking in the town forest and at any of the various playgrounds with her two children.

Thank you to Stan Rowin and Jay Ball for donating their time and talent to photograph NSC's staff.