Opportunities
Natick Service Council (NSC) is an independent nonprofit organization that collaborates with the community to support Natick neighbors facing financial hardship. We provide critical services including case management, access to food and clothing, financial assistance, employment support, and more.
Every role at NSC contributes directly to supporting neighbors facing financial hardship and strengthening our local community.
$22.00 - $25.00 per hour (part-time)
Position Summary
The Food Pantry Coordinator plays a key role in ensuring the pantry operates smoothly, safely, and efficiently. This position is ideal for someone who is great with a diverse population of people, organized, dependable, and passionate about community service. The role requires working directly with clients and volunteers, hands-on work in pantry organization, food storage management, and overall facility upkeep.
Schedule: Mon–Wed, 9am–5pm; Thurs, 10am–6pm (part-time, 32 hours per week)
Benefits: Paid Time Off, Simple IRA contribution
Key Responsibilities
Food Pantry Greeter
Help ensure a positive and welcoming experience for our clients during their scheduled food pantry appointments.
- Ensure clients have a positive experience through clear communication and supportive interactions.
- Answer questions and address any concerns about the pantry process or services.
- Assist clients in booking future appointments using our Salesforce database, ensuring accurate data entry and scheduling.
Additional Food Pantry Assistance
- Oversee the Home Delivery program to homebound clients who need monthly food assistance.
- Perform daily pantry preparation to ensure readiness for distribution.
- Manage cold storage products, ensuring proper rotation, labeling, and food safety compliance.
- Help maintain a well-organized and clean pantry environment.
- Monitor inventory levels and communicate supply needs as appropriate.
Qualifications
- Strong interpersonal and relationship-building skills
- Excellent organization and time management
- Ability to manage multiple priorities simultaneously
- Proficiency with Microsoft Office and volunteer or donor management software (Salesforce, etc.)
- Ability to lift and move boxes (up to 30–40 lbs)
- Comfortable working in cold storage environments as needed
- Reliable, punctual, and able to work independently
- Prior experience in food service, warehouse, logistics, or nonprofit settings preferred but not required
- Commitment to treating all community members with dignity and respect
How to Apply
Interested candidates should submit a resume and brief statement of interest to Wendy Campana at wcampana@natickservicecouncil.org.
Schedule: 18 hours/week (Monday - Thursday) Specific hours to be determined.
Office Administrator
$20.00 - $23.00 hourly
As the Office Administrator, you will play a vital role in our organization. This is an opportunity to:
- Make a meaningful impact in the lives of local individuals and families
- Join a mission-driven organization with a collaborative and supportive team culture
- Work in a role that offers variety, autonomy, and opportunities to contribute across multiple areas of the organization
- Help create a welcoming environment where everyone is treated with dignity, compassion, and respect
Position Overview:
Natick Service Council is seeking a highly organized, detail-oriented, and collaborative Office Administrator to support the day-to-day operations of our organization. This part-time role is essential to maintaining an efficient, welcoming workplace and ensuring smooth administrative processes across departments.
Benefits: Paid time off, sick time, 12 paid holidays, Simple IRA (401k). Please Note: Health insurance is not offered for this part-time position.
Key Responsibilities
Office & Data Entry Support
- Help maintain a positive, welcoming, and inclusive office environment for clients, staff, volunteers, and visitors.
- Support office organization, supplies management, and administrative processes.
- Help ensure common areas are organized & professional
- Accurately enter and maintain client, donor, volunteer, and program data in organizational databases.
- Generate routine reports and assist with data tracking as requested.
- Maintain confidentiality and safeguard sensitive information.
Program Support
- Lead the Senior Citizen Holiday gift program (Oct-Dec)
- Provide administrative support as needed to program staff across multiple service areas including the Food Pantry, Front Desk coverage, Harriet’s Closet, Development, Seasonal Programs, and more.
- Assist with special projects and community events as needed
Qualifications
- 2–3 years of office administration or related experience
- Strong organizational skills and attention to detail
- Proficiency with Google Workspace (Docs, Sheets, Slides, Drive, Gmail)
- Experience with databases, CRM systems, or client management software a plus
- Excellent time management skills and the ability to manage multiple priorities
- Self-motivated, resourceful, and able to take initiative
- Strong interpersonal and communication skills
- Ability to lift up to 20 pounds
- Commitment to the mission, values, and community-centered approach of Natick Service Council
We seek team members who are committed to ensuring all guests, volunteers, and staff feel welcomed, respected, and treated fairly.
Applications will be reviewed on a rolling basis. Please submit your cover letter and resume to Brodie Thomas at bthomas@natickservicecouncil.org
Thrift Store Manager
$25.00 hourly
About Harriet’s Closet: Harriet’s Closet, a program of the Natick Service Council (NSC), has expanded from a free clothing resource for clients into a welcoming and inclusive thrift store open to the community. This expansion aims to generate revenue to support NSC’s mission while continuing to provide essential items to those in need. NSC Clients will still shop at no cost Monday- Thursday and the store will open up to the public for sales on Friday and Saturday.
Position Overview: The Store Manager will play a key role in operating Harriet’s Closet as a community-facing thrift store. This individual will be responsible for the daily management of store operations on Fridays and Saturdays, including volunteer coordination, donation intake and processing, inventory control, sales, and community outreach and marketing. The ideal candidate is organized, customer-focused, and passionate about community service.
Schedule: 20 hours/ week (Thursday 4 hours flexible; Friday 8:30am - 4:30pm; Saturday 9:30am - 5:30pm
Benefits: PTO, sick time, 12 paid holidays, Simple IRA (health insurance is not included in the benefit package)
Key Responsibilities
Store Operations:
- Oversee daily operations of the thrift store during open hours.
- Ensure the store is clean, organized, and visually appealing.
- Monitor inventory levels and organize restocking of merchandise.
Volunteer Management:
- Train and supervise volunteers
- Create a positive, supportive environment for volunteers.
Donation Processing:
- Manage the intake, sorting, and pricing of donated items.
- Ensure high-quality standards for merchandise.
Sales & Customer Service:
- Provide excellent customer service to all shoppers and clients.
- Operate the point-of-sale system and maintain accurate financial records.
- Monitor sales trends and identify opportunities to improve revenue.
Marketing & Outreach:
- Promote Harriet’s Closet through social media, community events, and local partnerships.
- Collaborate with NSC staff to develop and execute marketing strategies.
Qualifications:
- Retail or nonprofit experience preferred, especially in thrift, resale, or volunteer-driven environments.
- Strong organizational and time management skills.
- Ability to work independently and take initiative.
- Excellent interpersonal and communication skills.
- Comfortable with basic technology, including POS systems and social media platforms.
- Demonstrated ability to work effectively and respectfully with people from diverse backgrounds, including clients, volunteers, and community members.
- Commitment to the mission and values of the Natick Service Council.
- Physical activity includes lifting up to 25 lbs., standing for extended periods, and sorting merchandise.
Applications will be reviewed on a rolling basis. Please submit your cover letter and resume to Kellie Mercurio at kmercurio@natickservicecouncil.org
Sr. Director of Advancement
Position Summary
The Sr. Director of Advancement serves as a key member of NSC’s leadership team, responsible for developing and executing a comprehensive fundraising strategy that sustains and grows the organization’s impact.
This role is both strategic and hands-on—the Director will lead overall development planning, oversee a small and dedicated team, and personally manage a portfolio of major donors and prospects.
Schedule: 32 hours/ week (Monday-Thursday 9:00am-5:00pm onsite) | Benefits: PTO, 12 paid holidays, Simple IRA (health insurance is not included in the benefit package)
Key Responsibilities
Leadership & Strategy (30%)
- Develop and implement a multi-year, organization-wide development strategy aligned with NSC’s mission and strategic plan.
- Manage and mentor a two-person development team to achieve annual fundraising, communication and outreach goals. This includes individual giving, corporate partnerships, foundation grants, communications, and events.
- Partner with the Executive Director and Board of Directors to strengthen the culture of fundraising across the organization.
- Oversee development operations, including systems, processes, and data integrity in donor databases.
- Create annual goals and budgets, track performance, and prepare reports for leadership and the board.
- Direct the Communications team to ensure consistent messaging and donor communications.
Major Donor & Individual Giving (70%)
Major Gifts Strategy & Program Development
- Develop and lead a comprehensive major gifts program that prioritizes multi-year giving, strategic growth initiatives, and long-term donor partnership.
- Design and implement a planned giving strategy to engage donors interested in legacy gifts and long-term impact.
- Lead strategy for identifying, cultivating, soliciting, and stewarding individual donors across giving levels.
Portfolio Management & Donor Engagement
- Manage a personal portfolio of current and prospective major donors, building strong relationships and securing increased levels of giving and transformational gifts, ensuring sustainable and predictable revenue.
- Develop and execute individualized stewardship plans that deepen engagement and demonstrate impact.
- Ensure a strong pipeline of new donor prospects through thoughtful research and outreach.
Leadership & Partner Collaboration
- Support the Executive Director and Board members in their fundraising roles, providing tools, coaching, and coordinated donor strategies.
Qualifications
- 7+ years of progressive experience in nonprofit fundraising, including major gifts and team leadership.
- Proven ability to cultivate, solicit, and steward individual donors and secure significant gifts.
- Strong leadership and management skills; experience supervising staff and building cohesive teams.
- Excellent written and verbal communication skills, with the ability to inspire donors and partners.
- Strategic thinker who can balance long-term vision with day-to-day implementation.
- Proficiency with donor management systems (e.g., Salesforce, Raiser’s Edge, or similar).
- Commitment to the mission, values, and community-centered approach of Natick Service Council.
Applications will be reviewed on a rolling basis. Please submit your cover letter and resume to Rachel Vingsness at rvingsness@natickservicecouncil.org
Natick Service Council is committed to fostering an inclusive, equitable, and respectful workplace. We strongly encourage candidates with diverse lived experiences, backgrounds, and perspectives to apply, particularly those who reflect the communities we serve.
We seek team members who are committed to ensuring all guests, volunteers, and staff feel welcomed, respected, and treated fairly.