Opportunities
$58,000-$65,000 salary range
Position Summary
The Case Manager provides direct support and advocacy to Natick residents experiencing financial hardship and other life challenges. This role maintains an active caseload, conducts assessments, connects clients to resources, and works collaboratively with clients to develop plans that promote stability and self-sustainability.
This position serves a high-volume, fast-paced program supporting a diverse population of Natick households. The Case Manager is expected to provide compassionate, client-centered services while maintaining accurate documentation and collaborating with community partners.
Schedule: Mon–Wed, 9am–5pm; Thurs, 9am–6pm; Fri, remote option, 9am–12pm
Availability for occasional evenings or weekends as needed
Benefits: Health Insurance, Paid Time Off, Simple IRA contribution
Key Responsibilities
Direct Client Services (90%)
- Maintain an individual caseload
- Conduct client intakes, assessments, and ongoing case management meetings
- Support clients in identifying and addressing barriers to stability through NSC programs, referrals, and advocacy
- Collaborate with clients to prioritize needs and develop achievable service plans
- Assist clients with applications, forms, and access to community resources and benefits
- Advocate on clients’ behalf with agencies, funding sources, landlords, utility companies, schools, and other entities as needed
- Provide information and referrals to individuals seeking assistance
- Document client interactions, services provided, and outcomes in agency databases and case notes
- Participate in financial assistance reviews and make recommendations regarding client needs and available resources
- Maintain confidentiality and ensure services are delivered with dignity, respect, and cultural responsiveness
Program Administration & Team Collaboration (10%)
- Participate in case management team meetings and case consultations
- Track client outcomes and maintain accurate records for reporting purposes
- Stay informed about community resources, public benefits, and emerging client needs
- Collaborate with other NSC staff and community partners to coordinate services and improve client outcomes
- Participate in agency events, trainings, and organizational initiatives as needed
Qualifications
- Bachelor’s degree in a related field is required; Master’s degree preferred
- Minimum of 3 years of case management, human services, or related experience preferred
- Knowledge of local social service resources and systems
- Strong organizational, communication, and problem-solving skills
- Ability to work effectively with individuals and families facing economic hardship
- Ability to manage multiple priorities in a fast-paced environment
- Ability to collaborate effectively as part of a team
- Commitment to the mission, values, and community-centered approach of Natick Service Council.
- Bilingual preferred (some languages spoken: Spanish, Portuguese, Chinese, Russian, or Arabic)
Natick Service Council is committed to fostering an inclusive, equitable, and respectful workplace. We strongly encourage candidates with diverse lived experiences, backgrounds, and perspectives to apply, particularly those who reflect the communities we serve.
Applications will be reviewed on a rolling basis. Please submit your cover letter and resume to Courtney Fosberg Brillant at cfosbergbrillant@natickservicecouncil.org.
Thrift Store Manager
$25.00 hourly
About Harriet’s Closet: Harriet’s Closet, a program of the Natick Service Council (NSC), has expanded from a free clothing resource for clients into a welcoming and inclusive thrift store open to the community. This expansion aims to generate revenue to support NSC’s mission while continuing to provide essential items to those in need. NSC Clients will still shop at no cost Monday- Thursday and the store will open up to the public for sales on Friday and Saturday.
Position Overview: The Store Manager will play a key role in operating Harriet’s Closet as a community-facing thrift store. This individual will be responsible for the daily management of store operations on Fridays and Saturdays, including volunteer coordination, donation intake and processing, inventory control, sales, and community outreach and marketing. The ideal candidate is organized, customer-focused, and passionate about community service.
Schedule: 20 hours/ week (Thursday 4 hours flexible; Friday 8:30am - 4:30pm; Saturday 9:30am - 5:30pm
Benefits: PTO, sick time, 12 paid holidays, Simple IRA (health insurance is not included in the benefit package)
Key Responsibilities
Store Operations:
- Oversee daily operations of the thrift store during open hours.
- Ensure the store is clean, organized, and visually appealing.
- Monitor inventory levels and organize restocking of merchandise.
Volunteer Management:
- Train and supervise volunteers
- Create a positive, supportive environment for volunteers.
Donation Processing:
- Manage the intake, sorting, and pricing of donated items.
- Ensure high-quality standards for merchandise.
Sales & Customer Service:
- Provide excellent customer service to all shoppers and clients.
- Operate the point-of-sale system and maintain accurate financial records.
- Monitor sales trends and identify opportunities to improve revenue.
Marketing & Outreach:
- Promote Harriet’s Closet through social media, community events, and local partnerships.
- Collaborate with NSC staff to develop and execute marketing strategies.
Qualifications:
- Retail or nonprofit experience preferred, especially in thrift, resale, or volunteer-driven environments.
- Strong organizational and time management skills.
- Ability to work independently and take initiative.
- Excellent interpersonal and communication skills.
- Comfortable with basic technology, including POS systems and social media platforms.
- Demonstrated ability to work effectively and respectfully with people from diverse backgrounds, including clients, volunteers, and community members.
- Commitment to the mission and values of the Natick Service Council.
- Physical activity includes lifting up to 25 lbs., standing for extended periods, and sorting merchandise.
Applications will be reviewed on a rolling basis. Please submit your cover letter and resume to Kellie Mercurio at kmercurio@natickservicecouncil.org
Sr. Director of Advancement
Position Summary
The Sr. Director of Advancement serves as a key member of NSC’s leadership team, responsible for developing and executing a comprehensive fundraising strategy that sustains and grows the organization’s impact.
This role is both strategic and hands-on—the Director will lead overall development planning, oversee a small and dedicated team, and personally manage a portfolio of major donors and prospects.
Schedule: 32 hours/ week (Monday-Thursday 9:00am-5:00pm onsite) | Benefits: PTO, 12 paid holidays, Simple IRA (health insurance is not included in the benefit package)
Key Responsibilities
Leadership & Strategy (30%)
- Develop and implement a multi-year, organization-wide development strategy aligned with NSC’s mission and strategic plan.
- Manage and mentor a two-person development team to achieve annual fundraising, communication and outreach goals. This includes individual giving, corporate partnerships, foundation grants, communications, and events.
- Partner with the Executive Director and Board of Directors to strengthen the culture of fundraising across the organization.
- Oversee development operations, including systems, processes, and data integrity in donor databases.
- Create annual goals and budgets, track performance, and prepare reports for leadership and the board.
- Direct the Communications team to ensure consistent messaging and donor communications.
Major Donor & Individual Giving (70%)
Major Gifts Strategy & Program Development
- Develop and lead a comprehensive major gifts program that prioritizes multi-year giving, strategic growth initiatives, and long-term donor partnership.
- Design and implement a planned giving strategy to engage donors interested in legacy gifts and long-term impact.
- Lead strategy for identifying, cultivating, soliciting, and stewarding individual donors across giving levels.
Portfolio Management & Donor Engagement
- Manage a personal portfolio of current and prospective major donors, building strong relationships and securing increased levels of giving and transformational gifts, ensuring sustainable and predictable revenue.
- Develop and execute individualized stewardship plans that deepen engagement and demonstrate impact.
- Ensure a strong pipeline of new donor prospects through thoughtful research and outreach.
Leadership & Partner Collaboration
- Support the Executive Director and Board members in their fundraising roles, providing tools, coaching, and coordinated donor strategies.
Qualifications
- 7+ years of progressive experience in nonprofit fundraising, including major gifts and team leadership.
- Proven ability to cultivate, solicit, and steward individual donors and secure significant gifts.
- Strong leadership and management skills; experience supervising staff and building cohesive teams.
- Excellent written and verbal communication skills, with the ability to inspire donors and partners.
- Strategic thinker who can balance long-term vision with day-to-day implementation.
- Proficiency with donor management systems (e.g., Salesforce, Raiser’s Edge, or similar).
- Commitment to the mission, values, and community-centered approach of Natick Service Council.
Applications will be reviewed on a rolling basis. Please submit your cover letter and resume to Rachel Vingsness at rvingsness@natickservicecouncil.org
Natick Service Council is committed to fostering an inclusive, equitable, and respectful workplace. We strongly encourage candidates with diverse lived experiences, backgrounds, and perspectives to apply, particularly those who reflect the communities we serve.