Job Opportunities
Case Manager/Social Worker
This position has been filled.
PROGRAM COORDINATOR
Reports to: Director of Programs & Operations
Location: Natick Service Council - 2 Webster Street, Natick MA
Hours: 20-25 hours/week Salary: $25/hour
BILINGUAL/MULTILINGUAL CANDIDATES ENCOURAGED TO APPLY!
Ideal Schedule: Monday 9:30 AM - 3:00 PM | Tuesday 9:30 AM - 3:00 PM | Wednesday 12:00 N - 5:00 PM | Thursday 12:00 N - 6:00 PM
Job Purpose: The Program Coordinator is a critical team member supporting across all program areas including case management, food pantry, home delivery, birthday, seasonal programs, and more. This role will report to the Director of Programs and Operations.
SCOPE OF WORK
Client Services Food Pantry support (50%)
Help ensure a positive and welcoming experience for our clients during their scheduled food pantry appointments.
- Greet clients during their scheduled pantry appointments
- Ensure clients have a positive experience through clear communication and supportive interactions
- Answer questions and address any concerns about the pantry process or services
- Assist clients in booking future appointments using our Salesforce database, ensuring accurate data entry and scheduling
- Help maintain a well-organized and clean pantry environment
Additional Program support (50%)
- Lead the Birthday Gift program offered to families who have children ages 10 and under in their household by partnering with Case Managers to ensure parents have the ability to choose 2-3 age appropriate birthday gifts for their child(ren)
- Manage the Home Delivery program to homebound clients who need monthly food assistance
- Own the diaper acquisition, inventory, and storage process which allows shoppers to have access to diapers during their monthly food pantry appointment
- Support seasonal programs by assisting the Program Manager during Back to School, Thanksgiving, and Holiday
- At times special projects and administrative responsibilities across all programs include but are not limited to general food pantry assistance, community engagement support, case management research and file management; running reports in Salesforce; data entry; back up Receptionist duties
Qualifications:
- Desire to support low income Natick families with warmth and integrity
- Multilingual skills are preferred (especially Spanish/Portuguese)
- Strong communication and customer service skills
- Excellent time management skills to effectively multitask across multiple program areas
- Strong attention to detail and organizational skills
- Ability to collaborate effectively with staff and volunteers
- Commitment to DEI principles and values to ensure guests feel welcomed and are treated fairly and equitably
- Ability to lift 20 pounds
Benefits:
- Vacation and sick time provided
- Holidays
- 401K with match
- NSC does not provide health insurance to part-time employees
Email Rachel at rvingsness@natickservicecouncil.org for more information.
JEDI OUTREACH SPECIALIST
Reports to: Director of Programs & Operations
Location: Natick Service Council- 2 Webster Street, Natick MA
Hours: 10 hours/week Salary: $25/hour
Contract Dates: 5 months, October 2024 – March 2025
Job Purpose: Natick Service Council is looking for a grant funded/ contract team member to serve as a JEDI Outreach Specialist to better identify and serve our marginalized clients. This position is a contract position for 10 hours per week, October 2024-March 2025.
SCOPE OF WORK
Client Outreach: Assist the organization by identifying marginalized communities and recommend ways that NSC can better connect with these individuals through culturally appropriate messaging and communication to bring greater awareness of NSC services they may be eligible for. This role will oversee the organization and outreach opportunities for NSC within these populations.
Communication/ Feedback: Gather feedback from marginalized communities on how NSC can better communicate and improve the support programs and services that are available to our community. The goal of this communication is to ensure that all members of the Natick community have access to support.
Internal Audit: Analyze NSC internal processes and programs with a focus on justice, equity, diversity, and inclusion to identify areas of improvement. This role would accomplish this by gathering feedback from both clients and staff and secondly by auditing our internal operations for blind spots or gaps in equity and inclusion particularly for marginalized community members.
Candidates will need:
- Deep understanding of JEDI principles, practices, and values
- Experience in consulting and providing strategy within areas of DEI
- Bilingual in Spanish or Portuguese preferred
- Ability to work with a variety of people including NSC team, volunteers and clients
- Authorization to work in the US
Email Rachel at rvingsness@natickservicecouncil.org for more information.
Natick Service Council is an Equal Opportunity Employer. We encourage applications from people with diverse backgrounds and experiences.