Opportunities
Director of Case Management
Position Summary
The Director of Case Management provides leadership and oversight for NSC’s Case Management Department. This role supervises case management staff, maintains an individual caseload, and ensures high-quality, client-centered services for NSC clients. The Director remains informed about emerging community needs and resources, serving as a central point for assistance, information, and referrals for Natick residents.
This position leads a high-volume, fast-paced department serving a large and diverse population of Natick households. The Director balances strategic oversight with direct service and team support to ensure equitable access to services.
Schedule & Employment Details
- Schedule: Mon–Wed, 9am–5pm; Thurs, 9am–6pm; Fri, remote option, 9am–12pm
- Availability for occasional evenings or weekends as needed
- Benefits: Health Insurance, Paid Time Off, Simple IRA contribution
Key Responsibilities
Direct Client Services (70%)
- Maintain an individual caseload
- Conduct client intakes and assessments
- Support clients in identifying and addressing barriers to stability through NSC programs and external referrals and advocacy
- Collaborate with clients to prioritize needs and develop achievable service plans
- Assist clients with applications, forms, and access to community resources
- Advocate on clients’ behalf with agencies, funding sources, landlords, utility companies, and other entities as needed
Department Leadership & Supervision (30%)
- Supervise, support, and evaluate the case management team
- Assign and monitor caseloads to ensure equitable distribution, responsiveness, and quality service delivery
- Provide guidance, consultation, and problem-solving support for complex cases
- Set departmental goals that center around equity, access, and client dignity
- Facilitate team meetings and support ethical, trauma-informed decision-making
Program Management & Administration
- Oversee program budgets, data tracking, and evaluation
- Prepare reports and monitor client outcomes
- Make financial assistance and advocacy recommendations during team meetings
- Coordinate and distribute quarterly (or more frequent, as needed) client communications
Community Engagement & Organizational Leadership
- Represent NSC at partner agency meetings, coalitions, and community forums
- Build and maintain strong relationships with local service providers and municipal partners
- Participate in organizational strategic initiatives, including strategic planning and program development
- Engage in information-sharing, mutual consultation, and joint problem-solving with community partners
Qualifications
- Bachelor’s degree from an accredited college required; Master’s degree in Social Work or related field preferred
- Minimum of 7 years of case management experience; at least 2 years working with low-income populations preferred
- Demonstrated leadership and supervisory experience
- Strong organizational, planning, communication, and problem-solving skills
- Knowledge of local social service resources and systems
- Ability to work effectively with individuals and families facing economic hardship
- Ability to collaborate effectively as part of a team
- Commitment to diversity, equity, inclusion, and belonging, with demonstrated experience incorporating DEIB principles into programs, team culture, and community-facing work.
- Bilingual preferred (some languages spoken: Spanish, Portuguese, Chinese, Russian, or Arabic)
Natick Service Council is committed to fostering an inclusive, equitable, and respectful workplace. We strongly encourage candidates with diverse lived experiences, backgrounds, and perspectives to apply, particularly those who reflect the communities we serve.
Applications will be reviewed on a rolling basis. Please submit your cover letter and resume to Rachel Vingsness at rvingsness@natickservicecouncil.org
Natick Service Council is committed to fostering an inclusive, equitable, and respectful workplace. We strongly encourage candidates with diverse lived experiences, backgrounds, and perspectives to apply, particularly those who reflect the communities we serve.
Position Summary
The Sr. Director of Advancement serves as a key member of NSC’s leadership team, responsible for developing and executing a comprehensive fundraising strategy that sustains and grows the organization’s impact.
This role is both strategic and hands-on—the Director will lead overall development planning, oversee a small and dedicated team, and personally manage a portfolio of major donors and prospects.
Schedule: 32 hours/ week (Monday-Thursday 9:00am-5:00pm onsite) | Benefits: PTO, 12 paid holidays, Simple IRA (health insurance is not included in the benefit package)
Key Responsibilities
Leadership & Strategy (30%)
- Develop and implement a multi-year, organization-wide development strategy aligned with NSC’s mission and strategic plan.
- Manage and mentor a two-person development team to achieve annual fundraising, communication and outreach goals. This includes individual giving, corporate partnerships, foundation grants, communications, and events.
- Partner with the Executive Director and Board of Directors to strengthen the culture of fundraising across the organization.
- Oversee development operations, including systems, processes, and data integrity in donor databases.
- Create annual goals and budgets, track performance, and prepare reports for leadership and the board.
- Direct the Communications team to ensure consistent messaging and donor communications.
Major Donor & Individual Giving (70%)
Major Gifts Strategy & Program Development
- Develop and lead a comprehensive major gifts program that prioritizes multi-year giving, strategic growth initiatives, and long-term donor partnership.
- Design and implement a planned giving strategy to engage donors interested in legacy gifts and long-term impact.
- Lead strategy for identifying, cultivating, soliciting, and stewarding individual donors across giving levels.
Portfolio Management & Donor Engagement
- Manage a personal portfolio of current and prospective major donors, building strong relationships and securing increased levels of giving and transformational gifts, ensuring sustainable and predictable revenue.
- Develop and execute individualized stewardship plans that deepen engagement and demonstrate impact.
- Ensure a strong pipeline of new donor prospects through thoughtful research and outreach.
Leadership & Partner Collaboration
- Support the Executive Director and Board members in their fundraising roles, providing tools, coaching, and coordinated donor strategies.
Qualifications
- 7+ years of progressive experience in nonprofit fundraising, including major gifts and team leadership.
- Proven ability to cultivate, solicit, and steward individual donors and secure significant gifts.
- Strong leadership and management skills; experience supervising staff and building cohesive teams.
- Excellent written and verbal communication skills, with the ability to inspire donors and partners.
- Strategic thinker who can balance long-term vision with day-to-day implementation.
- Proficiency with donor management systems (e.g., Salesforce, Raiser’s Edge, or similar).
- Commitment to the mission, values, and community-centered approach of Natick Service Council.
Applications will be reviewed on a rolling basis. Please submit your cover letter and resume to Rachel Vingsness at rvingsness@natickservicecouncil.org
Natick Service Council is committed to fostering an inclusive, equitable, and respectful workplace. We strongly encourage candidates with diverse lived experiences, backgrounds, and perspectives to apply, particularly those who reflect the communities we serve.