Job Opportunities
THRIFT STORE MANAGER, HARRIET'S CLOSET (Part-Time)
Reports to: Director of Programs & Operations
Location: Natick Service Council- 2 Webster Street, Natick MA
Hours: 17 hours per week (Thursday = 3 hrs flexible timing; Friday = 9:30am-4:00pm; Saturday 9:30am-4:00pm)
Salary: $25/hour Benefits: Paid time off, Sick time, Holiday time, Simple IRA. (*this role is not eligible for medical/ health benefits)
About Harriet’s Closet: Harriet’s Closet, a program of the Natick Service Council (NSC), is expanding from a free clothing resource for clients into a welcoming and inclusive thrift store open to the general public. This expansion aims to generate revenue to support NSC’s mission while continuing to provide essential items to those in need. Clients will still shop at no cost Monday- Thursday and the store will open up to the public for sales on Friday and Saturday.
Position Overview: The Store Manager will play a key role in launching and operating Harriet’s Closet as a public-facing thrift store. This individual will be responsible for the daily management of store operations on Fridays and Saturdays, including volunteer coordination, donation intake and processing, inventory control, sales, and community outreach and marketing. The ideal candidate is organized, customer-focused, and passionate about community service.
KEY RESPONSIBILITIES
Store Operations:
- Oversee daily operations of the thrift store during open hours.
- Ensure the store is clean, organized, and visually appealing.
- Monitor inventory levels and organize restocking of merchandise.
Volunteer Management:
- Recruit, train, schedule, and supervise volunteers.
- Create a positive, supportive environment for volunteers.
Donation Processing:
- Manage the intake, sorting, and pricing of donated items.
- Ensure high-quality standards for merchandise.
Sales & Customer Service:
- Provide excellent customer service to all shoppers and clients.
- Operate the point-of-sale system and maintain accurate financial records.
- Monitor sales trends and identify opportunities to improve revenue.
Marketing & Outreach:
- Promote Harriet’s Closet through social media, community events, and local partnerships.
- Collaborate with NSC staff to develop and execute marketing strategies.
Qualifications:
- Retail or nonprofit experience preferred, especially in thrift, resale, or volunteer-driven environments.
- Strong organizational and time management skills.
- Ability to work independently and take initiative.
- Excellent interpersonal and communication skills.
- Comfortable with basic technology, including POS systems and social media platforms.
- Demonstrated ability to work effectively and respectfully with people from diverse backgrounds, including clients, volunteers, and community members.
- Commitment to the mission and values of the Natick Service Council.
- Physical activity includes lifting up to 25 lbs., standing for extended periods, and sorting merchandise.
Submit resume and cover letter to Rachel Vingsness, Director of Programs and Operations at rvingsness@natickservicecouncil.org.
Natick Service Council is an Equal Opportunity Employer. We encourage applications from people with diverse backgrounds and experiences.