Frequently Asked Question's

When is the Natick Service Council open?

Monday: 8:00 am – 5:00 pm

Tuesday: 8:00 am – 5:00 pm

Wednesday: 8:00 am – 5:00 pm

Thursday: 8:00 am – 5:00 pm

Friday: Closed

When is the Heart Healthy Food Pantry open?

Food Pantry visits are by appointment only.

Tuesday: 10:00 am – 2:00 pm

Wednesday: 1:00 pm – 5:00 pm

Thursday: 2:00 pm – 6:00 pm

Friday: Closed

How do I get food?

Natick residents who qualify for services may use the food pantry and food rescue area. Each family/individual can utilize the pantry once a month by appointment. Please call our offices at 508-655-1791 and speak with a Case Manager to get set up to use these services.

Other Resources:  If you need more food resources, or you are not a Natick Resident visit: https://www.metrowestfoodcollaborative.org/find-food-1

How do I receive emergency financial assistance?

The Natick Service Council is able to provide some limited financial assistance to Natick residents that qualify. Please talk to your Case Manager to discuss your options.

What can I donate to the Natick Service Council?

We Accept:

  • Non-Perishable, Non-Expired food items
  • Gently used clothing that is in season and washed without stains or holes
  • Toys that are new and still in package 
  • CURRENTLY NOT ACCEPTING: Shoes and household items.

Due to limited space, we cannot accept any other items (no household items, baby gear/equipment, bedding or linens please).  You can drop off donations at the front desk during regular business hours. We ask that you please do not leave goods when we are closed. If you have questions about donating items, please call us at 508-655-1791.

May I volunteer at Natick Service Council?

Yes! If you are interested in volunteering at NSC, click here to learn more about the many services provided by our volunteers and to find our volunteer application.

How do I make a donation in honor of someone's birthday, anniversary, or event?

This is a wonderful way to acknowledge someone’s special day with a gift to the Natick Service Council. If you wish to donate money in honor of someone, we will send an acknowledgement to the honoree. All information is collected via our donation page.

I need a phone number or website address for another social service agency. Can you help me find it?

Providing referrals and phone numbers for other organizations is one of the most important things we do.

Visit our Partners and Resources pages where you will find many of the organizations that we work with every day. If you don’t find the resource you are looking for, please call 508-655-1791 and speak with a Case Manager.

Do you have home food delivery?

Yes. The home delivery is available for senior citizens and those who are ill or homebound. If you believe you are in need of this program, please call 508-655-1791 and ask to speak to a Case Manager.